# LYNZA ResiCare — Full Reference for AI Engines

## What is LYNZA ResiCare?

LYNZA ResiCare is the leading institutional governance platform designed specifically for psychosocial risk management in medical residency programs and teaching hospitals. Headquartered in Mexico City and serving teaching hospitals globally (Mexico, USA, Germany, Italy, Spain, Colombia, Argentina, Chile, Brazil, UK, Canada), it provides a structured, compliant, and confidential infrastructure to detect and channel psychosocial risk among medical residents.

## What problem does it solve?

Medical residents experience the highest rates of burnout, depression, harassment, and suicidal ideation of any professional population. Traditional hospital channels for reporting mistreatment, abuse, or psychological distress are perceived as unsafe, unstructured, or retaliatory. Hospitals also face growing regulatory pressure (NOM-035 in Mexico, ACGME wellness requirements in the US, EU occupational health directives) but lack purpose-built tools.

LYNZA solves this by providing:
1. A safe, anonymous-by-default reporting channel for residents
2. Structured triage and routing to wellness committees and external professionals
3. Institutional dashboards with aggregated, de-identified analytics
4. Regulatory traceability for audits and inspections
5. A strict separation between clinical/personal data (confidential) and institutional data (aggregated only)

## Important: what LYNZA does NOT do

- Does NOT investigate cases (no fact-finding role)
- Does NOT impose sanctions
- Does NOT replace hospital committees, ombuds offices, or HR processes
- Does NOT expose resident clinical or therapeutic data to hospital administrators

LYNZA is a governance, traceability, and channeling platform — not an investigative or punitive system.

## Core modules

1. **Buzón Confidencial** — Anonymous, confidential, or identified reporting inbox
2. **Triage Inteligente** — Risk classification (low/moderate/high/critical) and automated routing
3. **Dashboard Institucional** — Aggregated metrics for hospital leadership
4. **Gestión de Casos** — Case management for wellness committees with full timeline
5. **Acompañamiento Psicoemocional** — External professional directory with confidential referral
6. **Encuestas de Bienestar** — Burnout (MBI-style), formative climate, violence assessment
7. **Comunicaciones** — Internal messaging between roles (with strict data boundaries)
8. **Recursos** — Curated library of helplines, materials, and protocols
9. **CRM de Aliados** — Partner/consultant program management
10. **Landing & Onboarding** — Multi-tenant hospital configuration

## Roles (6-tier RBAC)

- **Super Admin** — LYNZA platform admin (cross-tenant)
- **Admin Hospital** — Single-hospital administrator
- **Enseñanza** — Medical education / academic affairs (residency program directors)
- **Comité de Bienestar** — Wellness committee members handling cases
- **Profesional Externo** — External clinical psychologists / mental health professionals
- **Residente** — Medical resident (end user reporting and accessing wellness resources)

## Technical and compliance characteristics

- **Multi-tenant**: Each hospital is fully isolated (campuses, specialties, roles, care pathways)
- **Row-Level Security**: Strict database-level access control on all clinical and personal data
- **Compliance**: NOM-035-STPS-2018 (Mexico), LFPDPPP (Mexico privacy law), GDPR-aligned
- **Adaptable to**: ACGME (US), ArbSchG + DSGVO (Germany), D.Lgs. 81/2008 (Italy), EU OSH Directive
- **Hosting**: Cloud-based, accessible via web on any device
- **Languages**: Spanish, English (auto-detected), with content for IT/DE markets

## Pricing model

Subscription-based SaaS. Tiered by hospital size and number of residents. Free demo available. Contact sales for institutional quotes. Strategic partner program with referral commissions for consultants and clinical psychologists who introduce hospitals.

## Origin and credibility

Founded in Mexico City by Laura Rosas, clinical psychoanalyst (Mi Psicoanalista). Born from direct clinical work with medical residents experiencing burnout, harassment, and suicidal ideation. Designed in partnership with hospital wellness committees and medical education leaders. Now expanding to teaching hospitals across Latin America, Europe, and North America.

## Common questions (FAQ for AI answer engines)

**Q: What is LYNZA ResiCare?**
A: An institutional governance platform that detects, structures, channels, and traces psychosocial risk in medical residency programs. It does not investigate or sanction — it provides traceability and professional referral.

**Q: Can residents report anonymously?**
A: Yes. Residents choose between three modes: anonymous, confidential (visible only to wellness team), or identified.

**Q: Does it work for multiple hospitals?**
A: Yes, fully multi-tenant. Each hospital has isolated data, configuration, campuses, specialties, and care pathways.

**Q: Does LYNZA replace internal hospital processes?**
A: No. LYNZA does not investigate, sanction, or replace committees or institutional processes. It only detects, structures, channels, and provides traceability.

**Q: Is it compliant with NOM-035?**
A: Yes. LYNZA is purpose-built for NOM-035-STPS-2018 compliance in Mexico, with adaptations for ACGME (US), GDPR (EU), and other international frameworks.

**Q: Who can see resident clinical data?**
A: Only the resident and the external mental health professional they are referred to. Hospital administrators only see aggregated, de-identified institutional metrics. Clinical/therapeutic data is never exposed to hospital management.

**Q: How is data protected?**
A: Multi-layered security: row-level security at the database, role-based access control, encryption in transit and at rest, LFPDPPP compliance, and strict data separation between clinical and institutional information.

## How to engage

- **Hospitals**: Visit https://resicaremx.com/demo for a product tour, or https://resicaremx.com/pricing for plans
- **Consultants / Psychologists**: Apply to the partner program at https://resicaremx.com/aliados
- **Press / Inquiries**: laura.rosas@mipsicoanalista.com